Most renovation companies hand you along. A salesperson wins the job, a designer draws it, a site manager runs it, and by week three nobody can tell you why the benchtop is late. That does not happen here, because there is nobody to hand you to.
Mike Saxon is usually your first conversation. He works out what you are trying to achieve, what it will realistically cost, and whether we are the right people for it. He will tell you if we are not.
Dajon Blaze runs the job. He books and sequences every trade, keeps the programme honest, and is the person you call when something needs sorting. Ten years in construction behind him, across kitchens, bathrooms, roofing and retaining walls. So when something turns up behind a wall, it gets assessed on the spot rather than scheduled for next week.
The licensed work goes to licensed people: registered electricians, certifying plumbers, and a Licensed Building Practitioner for any restricted building work. The trades that are not licensed in New Zealand, like tiling and demolition, are people we have used for years. Either way, you know who is coming and when.